| Frequently
Asked Questions |
|
Q: |
Why should I use
Fox Glass? |
|
| A: |
* We have been in the
commercial glazing business for over 70 years.
* We offer reliable 24 hour emergency service, 7 days per week, including holidays.
* Free estimates.
* We do the whole job....on any job. No job is too big or too small.
* Our inventory is the best anywhere.
* You can deal directly with the company that performs the work.
* Aggressive pricing that fits corporate needs.
* Radio dispatched trucks to effectuate quick response times. |
|
| Q: |
What
type of services does Fox Glass offer? |
| A: |
Emergency board-up service,
Glass Replacement, mirrors, showcase repair, bullet-proof partitions,
Door Repairs, locks, panic devices, Storefronts/New Doors, steel fire
doors, Disaster Preparedness. |
|
| Q: |
What are your coverage
areas? |
|
| A: |
Eastern coastal United
States: Northeast and Southeast regions. Fox Glass is continuously
expanding their coverage area, so please check back at our website
or contact our office for updates. |
|
| Q: |
What do I do in the
event of an emergency? |
|
| A: |
In an emergency, secure
the area and immediately call
Fox Glass -24 hours per day, 7 days per week:
- Northeast Region:
1-800-624-9244
- Southeast Region:
1-800-690-6157
|
|
| Q: |
How
can I obtain the fastest possible service? |
|
| A: |
First determine your
coverage area (northeast or southeast region) and call the nearest
office. Provide your store name, complete address, nature of the problem,
and a phone number where you can be reached. A technician will be
dispatched to your location promptly. |
|
| Q: |
What type of response
time can I expect in an emergency? |
|
| A: |
At Fox Glass, we pride
ourselves on our rapid response policy. A Fox Glass representative
will contact you immediately to make an assessment of the problem
in order to dispatch the technician best suited to your needs. In
most cases, a Fox Glass technician can be on site within one hour.
|
|
| Q: |
Will Fox Glass contact
a store manager to let them know if a technician has been dispatched?
|
|
| A: |
Absolutely! Our trained
technician will contact the store personnel to assure them that a
technician is on the way! |
|
| Q: |
How do we determine
what is an emergency and what is a non-emergency situation?
|
|
| A: |
Emergency service is
warranted when a store location cannot be secured or the situation
provides an immediate public safety hazard. In many cases, we are
often able to reduce your costs by first speaking directly with a
store manager prior to dispatching a technician in order to determine
whether the situation is a "true" emergency. |
|
| Q: |
What should I do
in the event of a broken window or other condition that appears dangerous
to the public? |
|
| A: |
In the event of a condition
which appears dangerous to the public or your employees, please secure
the area to restrict access and call Fox Glass immediately. |
|
| Q: |
What is the pricing
schedule for glass replacements? |
|
| A: |
Unlike our competitors,
we charge by the inch. It is not the practice of Fox Glass to charge
for block sizing (full sheets). A Fox Glass representative would be
more than happy to meet with you to make an assessment of your glass
and door control needs in order to customize a price schedule designed
with your company's best interests in mind.
|
|
